For the purpose of the Data Protection Act 1998 (the “Act”), the data controller of the Websites and Apps (as defined below) is DPUK of 1 Thornbury, West Ashland, Milton Keynes MK6 4BB.
When we refer to the "Domino's Family" we mean the Domino’s Group together with our independent Domino’s Pizza franchisees.
As you may be aware, Domino's is a franchised business, where almost all stores are owned and operated by independent Domino’s Pizza franchisees (the “Domino’s Franchisees”). Therefore, the Domino's Group does not include the companies of the Domino’s Franchisees and this policy does not cover the Domino’s Franchisees.
Each Domino's Franchisee is independently responsible for its own legal and regulatory compliance and for the operation of its own Domino’s Pizza store(s) (the “Store(s)”) and all compliance and other issues arising from any transactions with you, any Products ordered by you from this site or any Products ordered in store.
What information do we collect?
What do we do with the information we collect?
Who do we share this information with?
How to get copies of or amend the information we have collected
How to Contact Us
In general, you can visit any of the official Domino's Group websites, including:
and mobile applications (together the "Websites and Apps"), without giving us any information.
If you browse any of the Websites and Apps (whether you register with us or not) we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. The information we report is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Once you register or place an order (even if you do not register with us) on any of the applicable Websites and Apps, we will know who you are and the activities you perform on the Websites and Apps. Information we collect about your computer may then be linked on our systems to you.
Whenever we collect your personal data, for example, when you register or order with us, you will see the padlock symbol indicating a secure web transaction. The types of information we may request are:
Some information is required information which will enable the Domino's Family to deliver to you the fantastic products you order via the Websites and Apps. Required information is compulsory and you'll see this indicated by a star (*), but other information is optional and if you don't want to give it to us, don't worry. But, if you do give us this information, it will help us to improve our products and service so we'd be very grateful if you did.
We may retain copies of any correspondence you send us and we will certainly keep your registration and order details and order history with us. We will also be provided with a copy of your address details, which you provide to the Domino's Family (as defined below) when placing an order.
We confirm that any personal information which you provide to us and any information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Officer.
We use this information for all sorts of reasons.
The main reason we use this information is to provide you with a great product, outrageously good service, value for money and to tell you about our products and services (whether available via the Websites and Apps or offline). We also use the information:
You agree that you do not object to the Domino’s Group contacting you for any of the above purposes whether by telephone, email, SMS or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
We also engage third party payment processors to process the payment of your online order. These third party processors may store your payment card details, if you want them to, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function.
We may share your personal information with a purchaser or a potential purchaser of our business.
We may also share your personal information with the Domino's Family and certain companies performing services on behalf of the Domino's Family (such as, for example, payment processing providers and direct marketing agents) who will only use the information to provide services that the Domino's Family has requested.
We may also share some of your personal information with certain third party companies for analytical purposes. The reason for doing so is that it allows us to understand your purchasing options and therefore allows us to, where appropriate, send you generic marketing offers which may be of most relevance to you.
Basically, the types of functions that companies engaged by Domino's typically carry out include assisting us to more effectively fulfil orders; managing and conducting marketing, promotions and other offers; providing technical assistance and support; and performing other functions to support marketing activities.
We may provide your details to Google and other third party organisations to enable them to carry out a data matching exercise on our behalf. The purpose of this data matching exercise is to ascertain which of our customers also obtain services from these organisations with a view to us delivering bespoke information and marketing to you.
You can opt out of participating in Google Analytics by visiting the Google Analytics opt out page https://tools.google.com/dlpage/gaoptout or receiving the DoubleClick cookie by visiting the Google advertising opt-out page http://www.google.com/policies/technologies/ads/.
You can opt out of receiving a cookie enabling the ClickTale software by visiting http://www.clicktale.net/disable.html. Clicking this link will place a cookie on your machine for the purpose of blocking any recording by the ClickTale software of your session.
All selected companies may have access to your personal information if it is essential for performing the function requested of them. However, the companies will only be permitted by us to use your personal information for the purpose of performing that particular function strictly in accordance with our instructions and not for any other purpose.
The Domino’s Group requires all third parties that it works with to treat your personal information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.
Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our website activities to third parties outside the Domino's Family.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to our data protection compliance officer using our Contact Form or in writing to the Data Protection Office, Domino's Head Office, 1 Thornbury, West Ashland, Milton Keynes MK6 4BB.
Please note that we cannot provide you with any information held by any Domino’s Franchisee about you as we do not have access to this information. To obtain a copy of the information held by a Domino’s Franchisee about you, you should make a request of the Domino’s Franchisee directly via your local Store.
If you think any information we have about you is incorrect or incomplete, please write or e-mail us and we will correct or update any information as soon as possible.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we collect online.
Creating a secure password is one of the best ways of keeping your private information and accounts safe online. Remembering passwords can be difficult, but setting effective and secure passwords for your online account is vital to try to prevent fraudulent activity concerning your personal information.
When deciding on your password it must be a minimum of 8 characters long. In addition it must satisfy at least two of the following criteria:
It must not:
Never reveal your password to anyone, even if that person appears to be from Domino’s. We will never ask for your password or email or telephone you for your personal information. It may be tempting to share your passwords with close family members but, to remain as secure as possible, you should not share your passwords with anyone. You should also never write them down anywhere.
Generally people have multiple online accounts that require multiple passwords. It may be tempting to use the same password for each different site. However, it is far more secure to have a different and unique password for each online account you have. This should reduce the chances of all of your accounts being accessed if one of your accounts is hacked.
You should also regularly change your password to further improve the security of your online account. Similarly, if you ever have any suspicions that someone may have accessed your account, you should immediately change your password.
You can re-set your password on www.dominos.co.uk or www.dominos.ie at any time by signing into your account, going to My Domino’s and selecting the ‘View personal details’ option. If you've forgotten your password, just enter your email address on the 'Forgotten your password' page and we'll email you your password information. Simply follow the instructions in the email to change your password.
We may link to other websites which are not within our control. Once you have left any of the Websites and Apps, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
Phishing is the name given to attempts to steal personal details and financial account details from a website user. "Phishers" use fake or "spoof" emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords.
If you do receive such an email or are asked for your password by anyone claiming to work for the Domino's Group, please report the incident using our Contact Form or in writing to Domino's Pizza Group Limited, Domino's Head Office, 1 Thornbury, West Ashland, Milton Keynes MK6 4BB.
Domino's Head Office
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